Hello and welcome to The Bluegrass Shack! Our normal business hours are Monday through Friday, open from 1:00 - 7:00 p.m. CST, and Saturdays from 10:00 - 4:00 p.m. CST. Please e-mail or call us first at 618-475-3678 before making the drive here. You may also e-mail or call us for a special appointment if you would like to plan your visit ahead of time or for hours outside of our normal business hours.
We ship items out as soon as possible after we receive your order. If you
are ordering an instrument, we need to have a street address -- not a P.O. Box! We almost always use FedEx to ship and insure our instruments. FedEx comes for pickups on Tuesdays, Wednesdays and Fridays. We ship the same day or the next pickup day after you place your order. We just need time to setup your instrument (we don't ship instruments "factory setup" or no setup). You will receive a tracking number directly from FedEx that will tell you the exact day to expect delivery. We ship FedEx Ground for most packages, and USPS for most other orders.
If you are ordering accessories without an instrument, your package will most likely be shipped USPS. We ship the same day or the next day after you place your order on all in-stock items. If the item you ordered is out of stock, you will receive an e-mail from us letting you know that we don't have the item in stock, and you have the option to cancel your order for a refund, or wait for the item to come in. If you have questions about our instruments, accessories, shipping & delivery, or anything else, please ask! We'll do our best to help you in any way we can.
We do ship to all 50 states and to many foreign countries; however, you will be responsible for partial shipping & insurance charges to these locations. If you place an order for shipment to anywhere other than the 48 mainland states, we will send you an additional Paypal invoice for the cost of shipping, or we will refund your money.
We offer a 7-day, no questions asked return policy. If for any reason you are not satisfied with your purchase, please let us know right away. We will work with you to fix any issues or you may return the item. On our violins/fiddles, we also offer a 100% trade in policy. Click here for the full policy. RETURNS DUE TO SHIPPING DAMAGE MUST BE reported immediately. FedEx only gives us 3 days to report shipping damage or they will not honor the insurance claim. This means you need to open the box and inspect items immediately upon receipt.
Take a video tour of our shop! Click on the photo below:
Thanks for stopping by and come back again soon!
Copyright 2005-2022 by Bluegrass Shack Productions
Last updated: August 8, 2022
Contact information: BluegrassShack@aol.com